Our Client Services team is available to support you on the set up and administration of your account as well as specific queries relating to trading instruments, features of the trading platform and technical issues.

You may contact us over email or via the Help Desk:

Help Desk:     +27 21 200 8800
Email:     support@za.velocitytrade.com

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If you have forgotten your password or your password doesn't work: Simply call us and we will verify your identity by asking you the security question you have selected in the account opening process and issue you a new password.

If you have not received your confirmation email with your client number and user name: Your spam filters may have blocked our email. To avoid this, add support@za.velocitytrade.com to your address book. This will allow emails from us to get through. If you suspect this has happened, request a resend by us by phone on +27 21 200 8800 or by email to support@za.velocitytrade.com.

If you are having trouble connecting to the trading platform: Check that your internet connection is running by starting a search in your web browser.

Check the speed and reliability of your internet connection. The trading platform needs a good connection as it streams live data. You can use 3G wireless internet connections but reception can be poor in some areas which may affect the trading platform.

If your connection with the server has been lost: Please close the window and log in again. Please note that you cannot log in more than once at the same time with one login as a security measure. The original screen you had opened may not have been totally disconnected and the server may still think you are logged on. The simplest way to solve this is to restart your computer.